Shipping policy

Basaltic Farms Shipping Policy

Introduction

At Basaltic Farms, we're committed to delivering our premium organic garlic and farm products to you in optimal condition. This Shipping Policy explains our shipping methods, timeframes, and related procedures. Basaltic Farms is the trade name of Basaltic Farms Inc.

This policy is designed to ensure clarity about our shipping practices while providing legal protection for our farm operations. By placing an order with us, you agree to the terms outlined in this policy.

Related Policies

Please review our other important policies:

 

 

Quick Shipping Information

What We Ship

  • Fresh & Seed Garlic: Premium certified organic varieties

  • Garden Supplies & Growing Kits: Tools and complete growing systems

  • Fertilizer Products: Organic amendments for your garden

  • Specialty Products: Honey garlic, freeze dried garlic, and more

Shipping Timeframes

  • Processing Time: 1-3 business days for in-stock items

  • Delivery Time: 3-7 business days standard shipping

  • Express Options: Priority (2-3 days) and Next-Day available

  • Pre-Orders: Ship in order received when harvest is ready

Shipping Rates

  • Free Standard Shipping: Orders over $150 (contiguous 48 states)

  • Free Priority Shipping: Orders over $300 (contiguous 48 states)

  • Alaska & Hawaii: Additional shipping charges apply

  • Oversized Items: Additional fees may apply for large garden supplies

Order Tracking

  • Tracking numbers provided via email when order ships

  • Allow 24 hours for tracking information to update

  • Contact us if you haven't received tracking within 3 business days

 

 

Product Availability & Shipping Schedule

Seasonal Products

  • Seed Garlic: Ships August through December (for fall planting)

  • Culinary Garlic: Ships August through February until sold out

  • Pre-Orders: Placed March-July, ship beginning in August-Sept.

  • Garden Supplies & Growing Kits: Available year-round subject to inventory.

  • Honey Garlic & Freeze Dried Garlic: Available year-round, subject to inventory.

Local Pickup Option

  • Available at our McArthur, California farm location

  • Monday-Friday, 10am-4pm by appointment only

  • Call 24 hours in advance to schedule: (530) 238-5357

  • Bring order confirmation and ID for verification

 

 

Shipping Methods & Delivery Details

Carriers We Use

  • USPS Ground and Priority Mail

  • UPS Ground

  • FedEx Home Delivery

Delivery Timeframes

  • Standard Shipping: 3-7 business days

  • Priority Shipping: 2-3 business days (additional fee)

  • Express Shipping: Next day or 2-day options (call for pricing)

Special Delivery Options

  • Special delivery instructions can be included during checkout

  • Signature confirmation available for valuable shipments

  • Gift orders can include gift messages and omit pricing

  • Gift packaging available for select products (additional fee)

Weekend & Holiday Processing

  • Orders are not processed on weekends or federal holidays

  • Orders placed after 12pm PT Friday process the following business day

  • Holiday shipping deadlines posted seasonally on our website

 

 

Product-Specific Shipping Information

Fresh and Seed Garlic

  • Ships in breathable packaging to maintain quality

  • Temperature-sensitive; may be held during extreme weather

  • Each bulb personally inspected before shipping

Garden Supplies & Growing Kits

  • May ship separately from garlic products when ordered together

  • Larger items may incur additional shipping charges

  • Complete growing kits contain all necessary components

Fertilizer Products

  • Ships according to agricultural transport regulations

  • Some products have state shipping restrictions

  • Hazardous materials shipping surcharges may apply to certain items

Specialty Products

  • Honey Garlic: Temperature-sensitive with protective packaging

  • Freeze Dried Garlic: Ships in airtight packaging year-round

 

 

Order Issues & Solutions

Missing or Damaged Packages

If your package is missing or damaged:

  1. Check tracking information to confirm delivery status

  2. Inspect all boxes delivered for your order

  3. Contact us within 3 business days of delivery date

  4. Provide order number and photos of damaged products

Weather & Seasonal Delays

  • Extreme weather conditions may delay shipments to protect product quality

  • We monitor forecasts and may adjust shipping dates accordingly

  • You'll be notified if your shipment is affected by weather holds

Address Changes

  • Address changes must be requested before your order ships

  • Once a shipping label is created, addresses cannot be modified

  • Email change requests to contact@basalticfarms.com with your order number

Backorders

  • You'll be promptly notified if items become unavailable

  • Options include waiting, substituting, or removing with refund

  • Backordered items ship as soon as they become available

 

 

Returns & Refunds

Return Process

  • Contact us within 3 days of delivery for issues

  • Return shipping instructions provided upon authorization

  • Return shipping for damaged/defective items covered by Basaltic Farms

  • Customer preference returns shipped at customer's expense

  • If you accidentally provided an incorrect address and the order is returned we can reship provided you pay the shipping costs.

  • If your order is stolen  you must file a police report and claim with the carrier. We can then offer a full refund or order replacement.

Refused or Unclaimed Deliveries

  • Returned to our farm at customer's expense

  • Return shipping costs deducted from any refund

  • 15% restocking fee may apply

  • Perishable items may not be eligible for refund if returned

 

 

Multi-Package Shipments

  • Large orders may be divided into multiple packages for shipping efficiency

  • Multi-package orders may not all arrive on the same day

  • Each package will have its own tracking number provided in separate notifications

  • When order items have different shipping requirements, they may ship separately

  • We optimize package configuration to minimize shipping costs while ensuring product quality

 

 

Seasonal Shipping Considerations

Cold Weather Shipping

  • When temperatures fall below 28°F at origin or destination, we may temporarily hold shipments

  • Cold weather holds are implemented to protect product quality

  • We monitor weather forecasts and may adjust shipping dates accordingly

  • Notification will be provided if your shipment is subject to a cold weather hold

  • We are not responsible for freeze damage if the customer requests shipment during high-risk periods

Holiday Shipping Deadlines

  • Special holiday shipping deadlines will be posted on our website annually

  • Orders placed after posted deadlines cannot be guaranteed for holiday delivery

  • We experience higher order volumes during November-December

  • Processing times may be extended during peak holiday shipping season

  • We recommend placing holiday gift orders early to ensure timely delivery

 

 

Shipping Insurance

  • All packages are insured up to the purchase value upon request by you.

  • Insurance claims are processed through the respective carrier

  • Additional insurance coverage is available upon request for high-value orders

  • Claims must be filed within the timeframe specified in this policy to be eligible for insurance coverage

 

 

Legal Protection & Compliance Information

Liability Limitations

  • Basaltic Farms' liability limited to purchase price of items

  • Claims must be filed within specified timeframes

  • We're not responsible for damages occurring after confirmed delivery

  • Natural variations in agricultural products not considered defects

Perishable Product Disclaimers

  • Garlic and honey products are perishable with natural variation in quality and shelf life

  • We cannot guarantee product condition if delivery is delayed by carriers or if packages remain unclaimed

  • Customer assumes responsibility for proper handling and storage upon receipt

  • Weather extremes during transit may affect product quality despite our best packaging efforts

  • Natural variations in size, color, and appearance are not considered product defects

Reshipping Policy

  • For packages confirmed lost by the carrier, we will reship or refund at our discretion

  • Reshipments for damaged items require return of the original product or photographic evidence

  • Reshipment is subject to product availability

  • We reserve the right to substitute comparable varieties if original selections are unavailable

  • Reshipping costs for orders to incorrect addresses provided by customers will be the customer's responsibility

 

 

Farm Business Entity Protection

  • Basaltic Farms is a legally registered business entity in California

  • Claims must be directed to the business entity, not individuals

  • Farm owners, employees, contractors, and service providers protected from personal liability

  • Business maintains comprehensive insurance coverage

Farm Owners and Personnel Protection

  • Farm owners, family members, employees, contractors, and volunteers are protected from personal liability

  • Claims arising from shipping issues must be directed solely to Basaltic Farms as a business entity

  • Individual farm workers cannot be held personally liable for business operations

  • This protection extends to all personnel involved in order processing, packing, and shipping

Website and Digital Service Providers

  • Protection extends to all contractors, website developers, designers, content creators, marketing partners, and digital service providers engaged by Basaltic Farms

  • These contractors and service providers act as agents of Basaltic Farms when performing their duties

  • Claims related to website functionality, digital content, marketing materials, or online systems must be directed to Basaltic Farms, not to individual contractors

  • All digital assets including website code, design elements, photography, and content are protected intellectual property

  • Brand promoters, influencers, and marketing partners are acting as authorized representatives of Basaltic Farms

  • No individual liability extends to those assisting with brand promotion or marketing efforts

 

 

Agricultural Compliance

Federal Agricultural Regulations

  • All shipments comply with USDA and state agricultural regulations for transport

  • Seed garlic may be subject to additional interstate shipping requirements

  • We comply with all applicable provisions of the Plant Protection Act

  • Our shipping practices adhere to National Organic Program transportation requirements

  • All products are properly labeled according to federal regulations

  • Fertilizer products comply with all applicable EPA and state regulations

State Agricultural Compliance

  • We comply with destination state agricultural requirements

  • We cannot ship to areas with active agricultural quarantines affecting our products

  • Customers are responsible for compliance with local agricultural import restrictions

  • Special agricultural shipping permits will be obtained when required by state law

  • Our certified organic status is maintained throughout the shipping process

  • Fertilizer products comply with state-specific labeling and ingredient disclosure requirements

County and Local Regulations

  • Our shipping practices comply with Shasta County agricultural transport regulations

  • We adhere to all McArthur, California local ordinances regarding farm product shipments

  • Regional agricultural inspection requirements are factored into our shipping procedures

  • Our packaging meets all applicable local requirements for agricultural products

 

 

Hazardous Materials Shipping

  • Certain fertilizer products may be classified as hazardous materials under shipping regulations

  • Hazardous materials shipping surcharges may apply to these products

  • Some carriers and shipping methods may not be available for hazardous materials

  • We comply with all Department of Transportation regulations for hazardous materials packaging and labeling

  • Hazardous materials cannot be shipped via air transportation methods

 

 

Multi-jurisdictional Compliance

  • Our shipping practices comply with regulations at:

    • Local level (McArthur municipal codes)

    • County level (Shasta County ordinances)

    • State level (California statutes)

    • Federal level (U.S. laws)

    • International level (when applicable)

Food Safety Compliance

  • Our food products are shipped in compliance with:

    • FDA Food Safety Modernization Act requirements

    • California Food and Agricultural Code

    • Good Agricultural Practices (GAP) standards

    • Organic handling requirements

  • We maintain appropriate temperature control during shipping for food safety

  • Our packaging meets food-grade requirements for direct food contact

  • Traceability information is maintained for all food product shipments

 

 

Force Majeure

Events Beyond Our Control

  • Basaltic Farms is not liable for shipping delays or damages resulting from circumstances beyond our control, including but not limited to: natural disasters, extreme weather events, pandemics, carrier service disruptions, labor strikes, or government actions

  • During such events, shipping timeframes may be extended without prior notice

  • We reserve the right to cancel orders that cannot be fulfilled due to force majeure events

  • Refunds will be issued for canceled orders due to force majeure circumstances

  • We will make reasonable efforts to communicate delays resulting from such events

Seasonal Agricultural Considerations

  • As an agricultural business, our shipping capabilities are subject to seasonal conditions

  • Harvest timing may affect availability and shipping schedules

  • Crop yields and quality may impact our ability to fulfill specific variety requests

  • Agricultural emergencies or pest outbreaks may necessitate shipping adjustments

 

 

Additional Legal Provisions

Acceptance of Terms

  • Placing an order constitutes explicit acceptance of this Shipping Policy

  • Using our website to browse or purchase products indicates acceptance of these terms

  • If you do not agree with these terms, please do not place orders with Basaltic Farms

Severability

  • If any provision of this policy is found to be invalid or unenforceable, the remaining provisions will remain in full effect

  • Invalid provisions shall be replaced with valid provisions that most closely match the intent of the original

  • This policy shall be construed as if such invalid provisions were never included

Indemnification

  • You agree to defend, indemnify, and hold harmless Basaltic Farms and all its stakeholders from any claims arising from your use of our products

  • This includes third-party claims related to your purchase, possession, or use of any products

  • You agree to pay any damages, settlements, attorney fees, and other costs incurred by Basaltic Farms in such matters

Agricultural Product Risk Assumption

  • You acknowledge that agricultural products have inherent variability in appearance, taste, and performance

  • You assume all risks associated with the natural variation of agricultural products

  • Weather, soil conditions, and other natural factors impact our products in ways beyond our control

  • You accept these natural variations as part of purchasing from a working organic farm

Modification of Terms

  • Basaltic Farms may modify these terms at any time at its sole discretion

  • No notice is required for modifications to become effective

  • Your continued use of our website or services after modifications constitutes acceptance

  • We encourage regular review of this policy for any changes

 

 

Dispute Resolution

Governing Law

  • This Shipping Policy is governed by the laws of the State of California

  • Any disputes arising from shipping issues shall be resolved in Shasta County, California

  • The provisions of the California Commercial Code regarding shipment of goods apply to all transactions

  • USDA organic handling requirements are maintained throughout our shipping process

  • FDA regulations regarding food transport apply to our honey and freeze dried products

Dispute Resolution Process

  • We strive to resolve all shipping issues promptly and fairly

  • Please contact us directly before initiating any formal dispute proceedings

  • Claims must be filed within the timeframes specified in this policy

  • We reserve the right to request documentation supporting any claim

  • Alternative dispute resolution methods will be utilized before litigation when possible

 

 

Questions About Shipping

If you have questions or need special shipping arrangements:

Basaltic Farms
 641-200 Beck Elliot Ln
 McArthur, CA 96056
 Phone: (530) 238-5357
 Email: contact@basalticfarms.com
 Website: https://basalticfarms.com/

Please include your order number in all communications.

 

 

Changes to Shipping Policy

We reserve the right to update our shipping policies at any time. Changes will be posted on this page with an updated revision date. Your continued use of our website constitutes acceptance of our shipping policies.

Last Updated: June 7, 2025